FAQs

Find information about your Purple Brand order here. If you need more help, please reach out to our team.

Customer Care Hours: Monday to Friday 9am to 5pm PST

Email: sales@puregrindclothing.store

Please allow 1-2 business days for a response from our team during sale periods, we will get back to you as soon as possible.

HOW LONG WILL MY ORDER TAKE TO SHIP?

Please allow 1-2 business days to process your order. Orders placed after 10:30AMPST/1:30PM EST will not be shipped until the following day. Orders placed past 9am PST Friday will not ship until the following Monday. Please see our Shipping Page for more info.

SHIPPING TYPES:

GROUND SHIPPING: 3-5 business days

Free* Ground Shipping on orders over $100 USD (Ship Time: 3-5 Business Days)

NOTE: Processing and shipping may require additional time during sales period due to high volume.

Orders under $100 USD will be charged a $10 USD shipping charge

WHAT IS A BUSINESS DAY?

A business day is Monday to Friday - weekends are not considered business days. Our warehouse and couriers do not operate on weekends, therefore no shipping and order updates will occur over the weekend.

WHAT IS THE RETURN POLICY?

To start a return, please go to our Self Service Return Portal

You are welcome to return any clothing ordered within 14 days of delivery for full refund as long as the item is unworn, unwashed and in new condition, with all tags and/or packaging attached. Items purchased at a discounted price, 25% or more, are Final Sale and may not be returned or exchanged. Please note original shipping fees are non-refundable.

Please note that underwear is final sale due to hygienic reasons. For more info, see our Returns page.

DO YOU SHIP INTERNATIONALLY?

We ship to more than 200 countries, please use the country selector on the top right of the website to select your country. Duties and shipping fees for international countries vary and can be found at checkout before purchase.

To start a return outside of the USA, please go to our International Returns page.

CAN I CANCEL OR CHANGE MY ORDER?

We are not able to cancel or change orders after they have been placed. Our warehouse processes and packs orders as quickly as they can so our customers receive their orders as soon as possible. This means we are not able to make any changes or cancellations to orders after they are placed. This includes changing address information, changing products within an order, changing shipping methods, or cancelling an order that has been placed.